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Questions and Suggestions
  • If you have questions or suggestions, you can contact us at: info@lvonestopshop.com
Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Las Vegas One Stop Shop?
A: Please contact Member Support at info@lvonestopshop.com
 
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?
A: Please notify Las Vegas One Stop Shop immediately so we can close our files without continuing unnecessary expenses for Las Vegas One stop Shop and the carrier.
 
Q: My order has been lost. I need it now. Can't you just send a duplicate?
A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
 
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly until I sold it to a customer. What's the procedure on this?
A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Las Vegas one Stop shop within 45 days of purchase date in its original display box, can be returned to Las Vegas one stop shop for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to Las Vegas one Stop Shop without prior consent from Las Shop.

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